FAQ

How does Style Theory work?

You'll browse through our unlimited wardrobe and pick the 3 available items that you would like shipped to you. Clothes will come in a "ready to wear" fully pressed and cleaned condition. Wear them for as long as you want, and when you are up for something new, return them in the prepaid bag included and select your next box of 3 items. There are no additional charges for getting additional boxes of 3 items within the month. Your subscription covers rental, shipping and dry cleaning!

Where is the Style Theory service available?

We are currently available in Singapore and Jakarta, but will also be expanding to other fashion capitals soon! Let us know if you want Style Theory to come to your city!

What does it mean to be on the waitlist?

As we are trying to ensure that all subscribers have an excellent selection to pick from, there are a limited number of subscribers that we can support at any one time. As our collection grows, we will contact the ladies who are next in line when we open up more slots to our service. Upon subscription, you'll be prompted to select 3 gorgeous items from our wardrobe to be sent in your first shipment.

What condition are the items in?

Our luxury laundry partner, Pressto, uses an extensive cleaning process that combines ~20 years of experience in fabric care with advanced dry cleaning equipment. We professionally maintain and inspect all of our items so they arrive in like-new condition.

What types of items are available to rent?

We will be carrying designer garments initially, so this means tops, bottoms, dresses and outer wears. They range from work-wear, day wear, and casual wear to date nights or a girly brunch date!

Do you carry my sizes?

You can download the app to browse our growing wardrobe that ranges from XS to L. We understand it can be frustrating not knowing if an item will fit, that's why we collate reviews from our users to help you decide the best fit for your body. We have also developed a Size Recommendation feature to pick out the most suitable size for each style for you.

What happens if the piece I want is not available?

We aim to ensure that anything you wish for will be available but in the unfortunate scenario that it is not, please put them on your wishlist to monitor their availability. Furthermore, our stylists are working with multiple designers to ensure that you will always have more than plenty to desire for!

Do I have to pay for shipping?

Nope! Shipping is FREE for both deliveries and returns.

Do I have to pay for laundry or do it myself?

Who likes laundry? Leave that to us! We handle the dry cleaning and laundry for all Style Theory items, so just place your used garments into the pre-paid return bag provided once you are ready to return them. Every Style Theory piece is professionally dry cleaned and maintained by experts at Pressto, the best dry cleaner in Jakarta.

How do I exchange the items for something new?

Whenever you are ready to get something new, place all 3 items back in the box before sealing it in the pre-paid return bag provided. You can then schedule a pickup through your mobile app. Once we receive your return, you will be prompted to choose your next 3 items!

Can I purchase any items?

Not at this moment, but we are currently hard at work to enable you to get that exquisite piece that you wanna keep. Stay tuned!

What happens if I damage or lose an item?

We understand that some wear and tear might be unavoidable. That's why we have a team of seamstresses and spotters on duty to handle minor stains and damages. However, for significant damage, lost items and theft, we will have to charge the retail price of the items.

How can I cancel my service?

We'd hate to see you leave, but you can cancel your subscription anytime by chatting with us in-app. We highly encourage you do so at least 1 week before your next billing date, so that we can help ensure all items are back at our warehouse before the end of your subscription. Kindly note that the minimum subscription term is 1 month, with no pro-rated refund for unused periods of any month.

Can I keep my promotional IDR 590.000 price after the first month of subscription?

Yes! You can switch to our new 6 months plan to keep your promotional price.

What is the difference between monthly and 3/6 month plans?

We've created membership options to give you choice and flexibility. The 3/6 Month plans offer you a better monthly price when you commit to Style Theory for a longer period of time. You do not have to pay upfront as we will still bill you monthly if you are using a credit card. But if yo are using a bank transfer or virtual account you need to pay upfront. You will have the option of cancelling your membership on the last month of your subscription period with no cancellation charge.

Does my subscription renew each month?

Yes, your subscription automatically renews each month. For the 3/6 month plans, at the end of the period, your subscription will automatically renew as a normal monthly subscription. Shall you wish to commit to another 3/6 month plan, you have to do so through the app.

How do I extend my 3/6 months plan?

You can extend your 3/6 months plan using your styletheory mobile app by going to your profile page, and then tap subscription detail. Tap the "extend your commitment" button there during the last month of your subscription period.

What payment methods do you accept?

We accept credit and debit cards payments that will be billed monthly. We also accept bank transfer through virtual account. However, we require a refundable deposit or upfront payment for any bank transfer methods. This deposit acts as a security pledge of contract and may not be refunded in case of any violations of our Terms & Conditions.

Can I cancel my membership on a 3 or 6 Month plan?

You can request to cancel your 3/6 month membership during the last month of your subscription period. If you cancel your membership before the start of your last month, there will be a cancellation fee.

What is the cancellation charge?

The early cancellation charge is the difference between your current monthly price (IDR 790.000 or IDR 590.000) and the normal monthly price of IDR 990.000 times the number of months you have left on your commitment plan. For example, if you are on the 3 month commitment plan (IDR 790.000/month) and you want to cancel after the first month, the penalty is: (990.000 - 790.000) * 2 = 400.000

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